AERO PLAY

1. Introduction

Welcome to AERO PLAY ("we," "us," or "our"), an OTT and live TV platform streaming Indian regional content at aeroplay.live. This Privacy Policy explains how we collect, use, and protect your personal information when you use our services. By accessing AERO PLAY, you agree to these terms.

We comply with Google's Families Policy and applicable child protection laws to ensure a safe experience for all users, especially children.

2. Information We Collect

We collect:

• Personal Data: Name, email, phone number, payment details, and language preferences during registration/payment.
• Usage Data: Viewing history, device type (mobile/TV), IP address, browser, and session duration.
• Technical Data: Cookies, location (city/state level for content personalization), and diagnostic logs.
• Age Information: Through our neutral age screening process to identify child users.

3. How We Use Your Information

We use your data to:

• Deliver personalized regional content and recommendations
• Process subscriptions and payments
• Improve app performance and fix errors
• Send service updates (e.g., new Telugu movies or Punjabi channels)
• Comply with legal obligations (e.g., tax laws)
• Implement age-appropriate experiences for child users

4. Data Sharing & Disclosure

We never sell your data. We may share it with:

• Payment Gateways: Razorpay/Stripe for transaction processing
• Analytics Providers: Google Analytics (anonymized usage trends)
• Content Partners: Regional broadcasters (only aggregated viewing stats)
• Legal Authorities: If required by Indian law (e.g., court orders)

5. Data Security

We protect your data using:

• AES-256 encryption for stored data
• SSL/TLS for data transmission
• Regular security audits
• Restricted staff access

6. Your Rights

You can:

• Access, correct, or delete your data via your account dashboard
• Opt out of marketing emails (using "Unsubscribe" links)
• Request data portability in machine-readable format
• Withdraw consent by contacting us
• Parents can review or delete their child's data

7. Children's Privacy & Safety

AERO PLAY is intended for general audiences but implements special protections for child users:

• We use a neutral age screen to identify child users
• All content accessible by children is curated to be age-appropriate
• We comply with the US Children's Online Privacy Protection Act (COPPA) and EU General Data Protection Regulation (GDPR)
• We do not knowingly collect personal information from children under 13 without parental consent
• Parents can contact us to review or delete their child's information

8. Third-Party Links

Our app/website may link to external sites (e.g., regional news partners). We are not responsible for their privacy practices. When accessed by child users, we ensure these links lead only to child-appropriate content.

9. Data Retention

We retain your data:

• For active accounts: Until deletion request
• Payment records: As required by Indian financial laws (7 years)
• Anonymized viewing data: For analytics (indefinitely)
• Child user data: Only as long as necessary for functionality and deleted upon request

10. International Transfers

Data is primarily stored in India. If transferred globally (e.g., AWS servers), we ensure equivalent protection via Standard Contractual Clauses (SCCs). Child user data remains within jurisdictions with strong privacy protections.

11. Cookies & Tracking

We use:

• Essential Cookies: For login and payments
• Analytical Cookies: To track regional content popularity
• Advertising Cookies: For personalized offers (opt-out available)

12. Changes to This Policy

Updates will be posted on this page and in-app notifications. Continued use implies acceptance.